3. DELIVERY & SHIPPING POLICY

3.1 Delivery Area

I Luv Pops delivers within South Africa using third-party courier, locker, collection-point and other delivery services made available at checkout or agreed directly with the customer.

Available services and charges may depend on destination, parcel size, weight and provider availability.

3.2 In-Stock Orders

Paid In-Stock orders are normally prepared for dispatch as soon as reasonably practical.

Delivery timeframes displayed on our website or provided by couriers are estimates unless expressly stated to be guaranteed.

3.3 Pre-Order Delivery

Pre-Order products can only be dispatched after they have arrived with I Luv Pops and are ready for fulfilment.

Expected dates are estimates and may be affected by:

• manufacturer release schedules;
• supplier delays;
• international transport;
• customs processing;
• airline or freight delays;
• supplier allocations; and
• other circumstances outside our reasonable control.

3.4 Mixed Orders

Where an order includes both In-Stock and Pre-Order products, or multiple Pre-Orders arriving on different dates, we may hold the shipment until all products in that order are available.

Customers may request partial delivery.

Additional delivery charges may apply where more than one shipment is requested.

3.5 Combined Orders

Where agreed, customers may combine products from different orders into one delivery.

This can reduce repeated delivery charges.

Delivery will take place once the customer requests shipment or the agreed products have arrived.

3.6 Courier Tracking

Tracking details will be supplied where available.

Courier tracking information is generated by third-party providers and may occasionally update slowly or contain estimated information.

3.7 Delivery Address

Customers are responsible for ensuring that their delivery address and contact information are correct.

If you notice an error before dispatch, contact us immediately at:

info@iluvpops.co.za
+27 82 566 1713

We will attempt to correct it before dispatch where reasonably possible.

Additional costs caused by an incorrect address supplied by the customer may be charged to the customer where permitted by law.

3.8 Locker and Collection-Point Deliveries

Where the customer selects a locker or collection point, the parcel must be collected within the timeframe specified by the delivery provider.

Where a parcel is returned because it was not collected in time, reasonable re-delivery charges may apply.

3.9 Risk During Delivery

Where applicable consumer law provides that goods remain at the supplier's risk until delivery is accepted by the customer, nothing in this policy transfers that statutory risk to the customer earlier.

We package collectible products with reasonable care intended to protect them during normal courier transport.

3.10 Damaged Parcels

If your delivery arrives visibly damaged, photograph the package before opening it where reasonably possible.

Please retain the packaging and contact us promptly.

We will assist in investigating the matter and, where appropriate, lodging a claim with the courier.

3.11 Lost Parcels

Where tracking suggests that a parcel may be lost, contact us and we will investigate with the delivery provider.

Where a shipment is confirmed lost, we will deal with the order in accordance with applicable law and the circumstances of the case, including replacement or refund where appropriate.

3.12 Failed Delivery

Where a parcel is returned because:

• the customer supplied an incorrect address;
• the recipient was unavailable after reasonable delivery attempts; or
• a collection-point parcel was not collected,

we will contact the customer to arrange another delivery.

Reasonable re-delivery costs may apply where the failed delivery was attributable to the customer.

3.13 Delays

We cannot guarantee third-party courier delivery times.

However, nothing in this policy excludes a statutory right arising where an order is not performed within an agreed or legally required period.