Privacy policy

5. PRIVACY POLICY

5.1 Who Is Responsible for Your Information?

The responsible party for personal information processed by this business is:

Craig Aitchison trading as I Luv Pops Collectibles

Address: 475 Battonage Crescent, Val de Vie Estate, Paarl, 7646
Email: info@iluvpops.co.za
Telephone: +27 82 566 1713
Website: www.iluvpops.co.za

For privacy enquiries, contact us at info@iluvpops.co.za.

5.2 POPIA

We process personal information in accordance with applicable South African privacy law, including the Protection of Personal Information Act 4 of 2013 ("POPIA").

We aim to collect and use only information reasonably required for legitimate business and legal purposes.

5.3 Information We May Collect

Depending on your interaction with us, personal information may include:

  • name and surname;
  • email address;
  • telephone or WhatsApp number;
  • billing address;
  • delivery address;
  • order history;
  • products purchased or reserved;
  • transaction information;
  • delivery and tracking information;
  • customer-service communications;
  • account details;
  • marketing preferences;
  • IP address;
  • browser or device information;
  • website usage information; and
  • cookie or similar technology information.

5.4 Why We Process Personal Information

We may process personal information to:

  • receive and fulfil orders;
  • verify and reconcile payments;
  • reserve Pre-Order stock;
  • communicate order and Pre-Order updates;
  • arrange courier delivery;
  • provide tracking information;
  • manage returns and refunds;
  • respond to customer enquiries;
  • maintain accounting and tax records;
  • prevent and investigate fraud;
  • administer our website;
  • improve our services;
  • comply with legal obligations; and
  • communicate marketing material where lawfully permitted.

5.5 Shopify

Our e-commerce website operates using Shopify.

Personal information required to operate the online store may therefore be processed through Shopify systems in accordance with applicable contractual and privacy arrangements.

5.6 Payment Providers

We may share information reasonably necessary to process payments with relevant banks, payment gateways and payment providers.

These may include providers supporting:

  • credit card transactions;
  • EFT;
  • Apple Pay;
  • Float;
  • Happy Pay; and
  • other payment options made available from time to time.

Payment providers may process information in accordance with their own privacy policies and legal obligations.

5.7 Courier and Delivery Providers

We share information reasonably required to deliver orders with couriers and delivery providers.

This may include:

  • customer name;
  • delivery address;
  • telephone number;
  • email address;
  • parcel details; and
  • delivery reference information.

5.8 Other Service Providers

We may use third-party providers for services including:

  • website hosting and e-commerce;
  • data storage;
  • accounting;
  • communications;
  • marketing;
  • analytics;
  • fraud prevention;
  • professional advice; and
  • operational software.

Service providers receive information only where reasonably necessary for their services.

5.9 International Processing

Some technology, e-commerce, payment, cloud or communications providers may process data outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable POPIA requirements.

5.10 WhatsApp

Customers may communicate with I Luv Pops through WhatsApp and may voluntarily elect to participate in an I Luv Pops WhatsApp group or community.

WhatsApp is an independent third-party service and its own privacy terms apply.

Customers should be aware that depending on:

  • the type of group or community;
  • WhatsApp functionality; and
  • their own privacy settings,

their telephone number, name or profile information may be visible to other participants.

Participation in an I Luv Pops WhatsApp group is voluntary.

5.11 Marketing

We may communicate information about:

  • new Funko Pop releases;
  • Pre-Orders;
  • restocks;
  • special offers;
  • sales;
  • auctions;
  • events; and
  • other I Luv Pops news

where we are lawfully entitled to do so.

Where consent is required for electronic direct marketing, we will seek the required consent.

Customers may opt out of electronic marketing communications at any time using an available unsubscribe mechanism or by contacting us at info@iluvpops.co.za.

Opting out of marketing does not prevent us from sending operational communications needed for an existing order, delivery, payment, customer enquiry or legal requirement.

5.12 Cookies

Our website may use cookies and similar technologies to:

  • operate the website;
  • maintain shopping carts;
  • remember preferences;
  • process checkout;
  • analyse website performance;
  • understand customer use;
  • reduce fraud; and
  • support marketing functionality where appropriate.

Third-party services incorporated into our website may also use cookies.

Where consent is legally required for particular non-essential cookies or technologies, we will seek appropriate consent.

5.13 Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

This may include retention for:

  • tax and accounting purposes;
  • transaction records;
  • order history;
  • customer support;
  • fraud prevention;
  • legal disputes; and
  • regulatory requirements.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

5.14 Information Security

We take appropriate and reasonable technical and organisational measures to protect personal information against:

  • loss;
  • unauthorised access;
  • unauthorised disclosure;
  • unlawful processing;
  • destruction; and
  • interference.

No internet-based system can be guaranteed to be completely secure.

5.15 Your Rights

Subject to POPIA and other applicable law, you may have rights to:

  • ask whether we hold personal information about you;
  • request access to personal information;
  • request correction of inaccurate information;
  • request deletion or destruction where legally appropriate;
  • object to certain processing;
  • withdraw consent where processing depends upon consent; and
  • object to or opt out of direct marketing.

Requests may be sent to info@iluvpops.co.za.

We may reasonably verify your identity before providing access to or changing personal information.

5.16 Information Officer

For purposes of POPIA and PAIA, the Information Officer responsible for I Luv Pops Collectibles is the person designated or recognised in accordance with applicable law.

Privacy and information requests may be directed to:

Craig Aitchison / I Luv Pops Collectibles
Email: info@iluvpops.co.za
Telephone: +27 82 566 1713

5.17 Security Incidents

Where a security compromise affecting personal information occurs, we will investigate and take reasonable action required by law, including notifying the Information Regulator and affected persons where required.

5.18 Children

Collectible products may appeal to children and teenagers.

The online store is intended for customers legally capable of entering into the relevant transaction or persons purchasing with appropriate parent or guardian involvement.

We do not intentionally seek to process children's personal information contrary to applicable law.

5.19 Complaints

Privacy concerns should first be directed to:

I Luv Pops Collectibles
Email: info@iluvpops.co.za
Telephone / WhatsApp: +27 82 566 1713

A person may also lodge a complaint with the Information Regulator (South Africa) where entitled to do so.